Shipping Policy

At Magica, we aim to deliver your favorite hair care products — including our premium hair serums, oils, and masks — safely and on time. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing Time

• All orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• You will receive a confirmation message or email once your order has been shipped.

2. Delivery Time

• Standard delivery within Pakistan typically takes 3–5 business days after dispatch, depending on your location.
• Remote areas may require an additional 2–3 days for delivery.

3. Shipping Charges

• Standard shipping charges apply to all orders and will be displayed at checkout.
• Free shipping may be offered during promotional campaigns or for orders above a certain amount (as mentioned on our website or social media pages).

4. Order Tracking

Once your order is shipped, you will receive a tracking number via WhatsApp, SMS, or email to help you monitor your delivery status.

5. Delays

While we strive to ensure timely delivery, delays may occasionally occur due to:

• Courier service disruptions
• Weather conditions
• Incorrect or incomplete delivery information

In such cases, our team will contact you promptly to resolve the issue.

6. Damaged or Lost Packages

If your package arrives damaged or does not arrive within the expected timeframe, please contact us immediately so we can assist in resolving the issue.

📞 Phone/WhatsApp: +92 321 7095448
📧 Email: mehwishgull6298@gmail.com

7. International Shipping

Currently, Magica ships within Pakistan only. International delivery options will be announced in the future.